Notice: The City of Dearborn will be flushing fire hydrants Monday thru Thursday during the hours of 3:00am – 7:00am beginning September 22, 2008 and ending on October 17, 2008. Please follow the link for further information. Hydrant Flushing notice

OUR CUSTOMER SERVICE OFFICE IS LOCATED IN THE DPW ADMINISTRATION BUILDING AT 2951 GREENFIELD RD, S OF I-94. OUR STAFF IS COMMITTED TO PROVIDING THE BEST SERVICE TO ALL OUR CUSTOMERS.

• Provides customer information regarding billing, emergencies and other divisional activities.
  
• Provides 24 hour 7 day a week availability of personnel for emergency water repairs, drainage and sewerage backups, flooding and other customer service requests.
  
• Reads and services approximately 35,000 metered accounts.
  
• Responds to customer service requests for field investigations on high bill complaints, flooded basements, plugged sewer lines, connections, sinkholes, water quality complaints and other service delivery concerns.
  
• Provides maintenance, repair and cleaning of sewers, catch basins and frames, manholes, broken crock, sewer and drainage pipe.
  
• Performs water main and valve repairs, inspections, construction and maintenance.
  
• Performs service line repairs, disconnections and new taps.
  
• Performs hydrant repairs, inspections, maintenance, installations, relocations and removals.
  
• Performs maintenance and repair of park fountains.
  
• Manages a city wide Cross Connection Control Program.
  
• Provides cross divisional and departmental assistance for City events and functions.
  
• Provides crisis emergency assistance for city wide storm damage and other disasters.
  

OFFICE HOURS: Monday through Friday 8:00am -5:00pm

AFTER HOURS EMERGENCIES CALL: 313.943.2100

Water Operations Information: (313) 943-2307 / 943-2427

Sewerage Operations Information (313) 943-2042

Water Main Breaks / Service Leaks: (313) 943-2306 / 943-2307

Sinkholes / Flooded basements: (313) 943-2042

Backflow Prevention: (313) 943-2667 / 943-4468

E-mail: Water & Sewerage

If you are reporting a water main break, please inform us of any significant loss of pressure or if the water appears cloudy or rusty. We will attempt to notify all customers if and when a shut off of water will be required for repairs.

 

For payment, make checks payable to the City of Dearborn and mail to City of Dearborn, P.O. Box 4000, Dearborn, MI 48126-4000. You may also pay your bill in person at the City Treasurer’s Office at Dearborn City Hall.

(CHECK YOUR ACCOUNT # ON YOUR BILL FOR THE ZONE.)

July 2008	Reading	Billing Zones
30 - 4	13 - 14	11 - 12
7 - 11	15 - 16	13 - 14
14 - 18	17 - 18	15 - 16
21 - 25	19 - 20	17 - 18
28 - 1	21 - 22	19 - 20

 

August 2008	Reading	Billing Zones
4 - 8	23	21 - 22
11 - 15	1 - 2	23
18 - 22	3 - 4	1 - 2
25 - 29	5 - 6	3 - 4

September 2008	Reading	Billing Zones
1 - 5	7 - 8	5 - 6
8 - 12	9, Schools, Ford	7 - 8
15 - 19	10	9, Schools, Ford
22 - 26	11 - 12	10

 

[Water & Sewer Rates FY2009]

[Tap Request Form]

[FY2009 ACH Application Form ]

[Customer Service Fees Information Sheet]

[FY2009 FAQ - Contractors and New Customers]

[Form: Request to Disconnect Water Service]

[Water Irrigation Meters]

[Some Thoughts on Efficient Use of Water]

[Some Thoughts On Froze Pipes & Meters]

 

Please contact our Engineering Division at (313) 943-2145 for information regarding the water main replacement project in your area.

Digging or working near overhead wires?

Call 3 full working days before you dig 800.482.7171.

The MISS DIG member utilities will mark the approximate location of their underground public utility lines at no charge.

Organizations

[American Water Works Association]

[Environmental Protection Agency]

[Michigan Department of Environmental Quality]

[American Public Works Association]

[Dig Safety]

[FEMA]

[MIOSHA]

[Homeland Security]

[Miss Dig]

[Detroit Water & Sewerage]